Refund policy

At Kiddora Land, we want you to feel confident when shopping for toys, educational toys, learning products, children's gifts, and kids' play products.

If you are not satisfied with an eligible purchase, you may request a return within the return period described below. This policy explains when a return may be accepted, who is responsible for return shipping, how refunds are handled, and what to do if an item arrives damaged or incorrect.

1. Return Window

Eligible products may be returned within 7 days from the date of delivery.

The return request must be submitted within this 7-day period.

Once the 7-day return period has passed, a return request may no longer be accepted unless a different period or right is required by applicable consumer protection law.

The return period applies from the date the order is delivered, not from the date the order was placed.

2. Return Eligibility

To be eligible for a return, the item should generally:

  • Be unused and in its original condition

  • Be returned with its original packaging where reasonably possible

  • Include original accessories, parts, tags, instructions, or other items supplied with the product

  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear

  • Be returned within the applicable 7-day return period

Certain products may have additional return requirements because of their nature, packaging, hygiene considerations, safety requirements, or applicable law.

Where applicable law provides a customer with a mandatory right to return or a remedy, that legal right will take precedence over any conflicting part of this policy.

3. Items That May Not Be Eligible for Return

Some products may not be eligible for return where permitted by applicable law.

Examples may include products that:

  • Have been used or damaged after delivery

  • Are missing essential parts or accessories

  • Have been altered or modified

  • Cannot reasonably be resold because of the customer's handling

  • Are specifically identified as non-returnable at the time of purchase

If a product is marked as final sale or non-returnable on its product page or at checkout, the applicable restriction will be communicated before purchase where required.

Mandatory consumer rights are not excluded by this section.

4. How to Request a Return

To request a return, contact Kiddora Land using the contact information provided on our website.

Please include:

  • Your order number

  • The name of the product

  • The reason for the return

  • Relevant photographs, if the product is damaged, defective, incorrect, or significantly different from the product description

Please do not send a product back without receiving return instructions from Kiddora Land.

This helps us identify your order correctly and process the return efficiently.

5. Return Shipping Costs

Under our standard return policy, the customer is responsible for providing and paying for return shipping for eligible change-of-mind or other customer-requested returns.

Kiddora Land does not normally provide a prepaid return shipping label for standard returns.

If an item arrives damaged, defective, incorrect, or otherwise requires a remedy that is the responsibility of Kiddora Land under applicable law, we will review the situation and determine the appropriate resolution.

Mandatory consumer rights relating to faulty, defective, or incorrectly supplied products are not affected by this section.

6. No Restocking Fee

Kiddora Land currently applies a 0% restocking fee to eligible returns.

No separate restocking percentage will be deducted from an approved refund solely for returning an eligible product.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact Kiddora Land as soon as reasonably possible.

To help us investigate the issue, we may request clear photographs showing:

  • The product

  • The damaged or defective area

  • The original packaging

  • The shipping label

  • Any other relevant evidence

Please keep the original packaging until the issue has been reviewed.

Depending on the circumstances and applicable consumer law, the available resolution may include a replacement, repair, refund, or another appropriate remedy.

8. Return Inspection

Once a returned product is received, Kiddora Land may inspect the item to confirm that it meets the applicable return conditions.

A refund may be delayed until the returned product has been received and reasonably inspected.

If a returned product does not meet the applicable return requirements, we may contact you regarding the issue before completing the refund.

Nothing in this section limits any mandatory rights you may have under applicable law.

9. Refunds

Once an eligible return has been received and approved, the applicable refund will be processed through the original payment method where possible.

The time required for the refunded amount to appear in your account can depend on:

  • Your payment provider

  • Your bank or card issuer

  • Your country or region

  • Currency conversion

  • Payment processing times

Shopify notes that refunds are generally issued using the payment method and currency used for the original order, subject to the applicable payment and currency arrangements.

10. Original Shipping Charges

Original shipping charges are not automatically refundable for every type of return.

Whether original shipping costs are refundable may depend on the reason for the return, the shipping service used, the applicable order terms, and mandatory consumer protection laws.

Where applicable law requires shipping charges to be refunded, those rights will apply.

11. Return Shipping and Refund Amount

For a standard customer-requested return, the customer is responsible for the cost of sending the product back to Kiddora Land.

Return shipping costs paid by the customer are generally not included in the product refund unless required by applicable law or specifically agreed by Kiddora Land.

No restocking fee is applied under our current standard return rules.

12. Exchanges

If you would like to exchange an item for another product, size, color, or variation, contact Kiddora Land before sending the product back.

An exchange may depend on product availability and the applicable return conditions.

If the requested replacement is unavailable, we may offer another appropriate resolution where available.

13. Returns for International Orders

Customers ordering from outside our primary market should understand that international returns may involve additional shipping time, customs procedures, duties, taxes, or other cross-border requirements.

The customer is responsible for following the return instructions provided by Kiddora Land and for ensuring that the returned package can legally be shipped to the return destination.

Where a return requires customs documentation, the customer should provide accurate information as required by the carrier or customs authority.

Applicable consumer rights in the customer's country or region may provide additional protections.

14. Refused, Unclaimed, or Incorrectly Addressed Packages

If an order cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or similar customer-related circumstances, the available refund or reshipping options may depend on the circumstances of the order and any shipping or carrier costs incurred.

Please contact Kiddora Land if you believe a package has been returned to the sender so that we can review the order and advise you of the available options.

15. Order Cancellation

Orders may be cancelled within 15 minutes of placing the order, provided the order has not already entered fulfillment or shipment.

Once an order has been fulfilled or shipped, the cancellation option may no longer be available.

If you need to cancel an order, contact Kiddora Land as quickly as possible after placing it.

Cancellation rights required by applicable consumer protection laws remain unaffected.

16. Return Period and Shopify Return Rules

Our standard Shopify return rule is:

Return window: 7 days
Return window starts: Delivery of the item
Return shipping: Customer provides/pays return shipping
Restocking fee: 0%
Standard final-sale exclusions: None currently configured

Shopify's return rules are applied to eligible fulfilled items, while cancellation rules apply to unfulfilled items.

17. Consumer Protection Laws

Kiddora Land respects applicable consumer protection laws.

If the law in your country or region provides rights that are more protective than this standard return policy, those mandatory rights will continue to apply.

For example, certain international markets may have legally required return, withdrawal, refund, warranty, or conformity rights that differ from our standard 7-day return policy.

This policy is not intended to remove or restrict rights that cannot legally be excluded.

Shopify specifically notes that merchants selling internationally are responsible for complying with applicable laws in both their business jurisdiction and the jurisdictions where they sell.

18. Questions About a Return or Refund

If you have a question about a return, refund, damaged product, incorrect order, or exchange, please contact Kiddora Land using the contact information available on our website.

Please include your order number whenever possible so that we can locate your purchase and assist you more efficiently.

Kiddora Land
Toys • Educational Toys • Learning Products • Children's Gifts • Kids' Play Products

Our goal is to make every purchase clear, straightforward, and comfortable for our customers.